
Over the past 15 years, UCSF has nearly tripled in size, resulting in a web of complex operational processes and siloed IT systems that no longer function at the scale required by the institution.
To optimize performance and support strategic goals as UCSF continues to grow, we must integrate and modernize our systems for efficiency, security, and scalability. Simplifying and standardizing business processes will cut down on manual work, increase efficiency, and provide a smoother user experience.
A unified system will centralize data, eliminate silos, and ensure accurate information, improving data quality and reporting.
Key Drivers for Change

A fragmented IT system landscape has led to end user burden, error-prone manual processes, limited access to data, fragmented reporting, and complex training.

No single source of truth for administrative data leads to incomplete or conflicting information for leaders and difficulty in even basic reporting and analytics.

A goal is to establish manager and employee direct access for defined tasks to improve efficiency for end users and administrative support areas.

Growth across the mission areas of healthcare, research, and education is impeded by our complex processes and technologies.

There is a need for more automation of manual processes to relieve the burden on staff and enable scale.

Data management needs to be prioritized, including data governance and model setup, data decision-making, and data clean-up activities.